Rally Shirt Co. · Legal

Refund & Reprint Policy

Effective [EFFECTIVE DATE — TBD] · Plain-English summary for customers in Texas

If we get it wrong, we make it right. Here’s exactly how that works. This policy is part of your agreement with [TBD LLC NAME], d/b/a Rally Shirt Co., under our Terms of Service.

Check your order right away

Please inspect your shirts when you pick them up or receive them, before wearing or washing, and tell us about any problem within [X] days. Email [EMAIL — TBD] with your order details and clear photos.

What we fix (misprints)

• Prints that don’t match the approved proof (wrong ink color, wrong art, missing or wrong location, significant misplacement beyond normal variance).
• Print defects such as smears, peeling, or cracking that appear before reasonable wear.
• Wrong counts or sizes compared with your approved order.

Remedy: we’ll reprint the affected items or refund what you paid for the affected items, at our choice. This is your only remedy for defects, and our total liability is capped at the amount you paid for the order (see Sections 10–11 of our Terms). We may ask you to return the defective items.

What isn’t covered

• Anything that matches the approved proof, including typos, spelling, names, numbers or dates you approved.
• Normal color and placement variance (see our Order Terms), size or fit, and shrinkage after washing.
• Damage from washing, ironing, or wear, or problems reported after the reporting window.
• Low-quality results from low-resolution art you chose to use after we warned you.
• Customer-supplied garments.

Deposits and cancellations

• Cancel before production starts: full refund, minus any non-refundable costs we’ve told you about [e.g., art fees — TBD].
• Deposits are non-refundable once production starts (blanks ordered or screens made).
• Custom printed items can’t be returned or exchanged unless there’s a misprint covered above.

Rush orders and deadlines

Dates are targets, not guarantees. Rush fees are refunded only if we miss a confirmed rush date because of our own error. We aren’t responsible for losses from a missed event.

Refund timing

Approved refunds go back to the original payment method within [X] business days.